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24/7 Off-Air Emergency Telephone Support
Call our software engineers and receive a quick answer within 60 minutes1
Premium Telephone Support
Telephone support is available with a live support technicians in Arlington TX, weekdays between 9AM-5PM Central Time.2
Internet E-mail Based Support
Support for urgent issues submitted during our normal weekdays operating hours between 9AM-5PM Central Time.

60 minute
response time1

Same day
response time1
Remote Login Support
Free remote PC Login for tough problems using the award winning LogMeIn.com remote access.
Wintek Sofware Company Software Upgrade Protection
Free upgrades for each product purchased for which you have a support plan.
System Checkup & Configuration Help
When issues arise, we can remotely log in and check your PC and software configuration for any problems with  hardware or software purchased from us.
Validation Keys
We provide lost or replacement validation keys for all your purchased versions of our applications that are under current support.
Utility & Driver Updates
We provide free tested and certified updates to our software.

PLATINUM Support Plan - $299 per year
The PLATINUM support plan is optional and  renewable annually throughout the life of the software.

GOLD Support Plan - $199 per year
All customers are automatically enrolled in the GOLD Support Plan upon purchasing their software for a period of three months.  Renewal is not automatic; you must opt-in. Many features of the Platinum support plan (does not include 24-hour Off-Air Emergency support) for $100 less and renewable annually throughout the life of the software.

On-Demand Support Plan - $35 per hour
Customers who do not elect to enroll in a continual support plan, may pay for our assistance using the On-Demand Support Plan.  This plan allows for you to obtain one our of assistance for the price of $35.  Support is billed $35 initial (up to 1 hour) and then $35 an hour, billed in 30 minute increments, should the call require extended time.  To initiate an On-Demand call, call our support number below and tell the technician you wish to initiate an On-Demand help ticket.  Once we establish a connection we will need authorization from a valid credit card holder with all pertinent billing address info and the 3-digit code on the back of the card.

1We make every attempt to respond to your call withing 60 minutes for the Platinum Support Plan, and within hours for the Gold Support Plan  during normal business hours.
2If after hours and our support technicians are busy, we will provide a prompt call-back, so you don't have to be stuck on-hold.you holding in a

On-Site Training and Support

Now, help is at hand from the experts at Wintek. We'll spend time helping you get up and running with your software and to ensure that it is running correctly and efficiently and that you have a good understanding of how it works.

IMPORTANT: Prices published here are per machine fo for single users. Companies with multiple PCs requiring technical support plansfor more than one computer and/or users should contact us for special pricing.

IMPORTANT: Prices and services are subject to change.  These prices were published on Feb. 16th 2017 and are effective immediately. These prices supersede any other support prices. The services purchased on the date of your invoice are valid for the duration of your techical support plan.

This document last updated: August 20th, 2017.

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Wintek Software Company
1206 Rambler Rd
Arlington, Texas 76014-1444 USA

Toll-Free Sales 817-330-9673
9AM-5PM Central Time Zone - Monday through Friday

Paid 24/7 Emergency Telephone Support"
Must have Platinum or Gold Support Plan
Call 817-330-9673

Info e-Mail:

Support e-Mail:

Quick e-Mail Support is available daily,
9AM-5PM Central Time Zone, Monday through Friday
E-Mail support response times may vary.

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